Google Ads Customer Match List outage

Incident Report for Census

Resolved

This incident has been resolved. If your Google Ads Customer Match List sync has failed as a result of this incident please retry manually.
Posted Dec 22, 2023 - 12:24 UTC

Monitoring

The fix is in production, reported syncs have been manually rerun successfully.
Posted Dec 22, 2023 - 12:22 UTC

Identified

Root cause has been identified and a revert has been deployed.
Posted Dec 22, 2023 - 12:13 UTC

Update

Affected syncs are failing with the message "An internal error occurred while loading data into destination service.
Cannot sync to list because type is not CrmBasedUserList."
Posted Dec 22, 2023 - 11:53 UTC

Investigating

We are currently investigating this issue.
Posted Dec 22, 2023 - 11:34 UTC
This incident affected: Sync Engine.