We have confirmed that syncs are now running as scheduled.
Posted Jun 28, 2024 - 17:44 UTC
Monitoring
We have identified the issue, which appears to have predominantly impacted syncs scheduled to run around 9am Eastern/6am Pacific. We have put in place a mitigation and will monitor sync runs running that time tomorrow to make sure the issue does not recur.
Posted Jun 28, 2024 - 03:36 UTC
Investigating
We are currently experiencing delays of up to 20 minutes starting scheduled syncs due to a downstream vendor dependency. This is especially pronounced for syncs that run at common times (e.g., around hour boundaries). We are working with the vendor to identify and fix the issue.